+ Do You Ship Worldwide?
- Yes, generally we ship worldwide. However, the following locations are excluded from shipping due to common shipping issues:
Aruba, Bahrain, Bolivia, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Curaçao, Ecuador, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guatemala, Guernsey, Heard & McDonald Islands, Isle of Man, Jersey, Martinique, Mauritius, New Caledonia, Niue, Réunion, Saint Kitts and Nevis, South Georgia & South Sandwich Islands, St. Kitts & Nevis, U.S. Outlying Islands, United States Minor Outlying Islands.
+ What is the Price of Shipping?
- The price of shipping within the US is US$4.95 per order. We do offer worldwide Free Shipping if your order is above $60, so make sure you take advantage of this special offer.
+ How Do You Ship the Items?
- We partner with different courier services to ship your order depending on your exact location. This is to achieve the optimal speed and make sure you receive your packages quickly and safely.
+ How Long is the Shipping Time?
- The shipping time depend on your exact location. It usually takes only 7-20 business days for shipping to US, UK, Australia, Hong Kong and Europe and 7-30 business days to other locations.
+ How Can I Track My Package?
- You will receive an email with the tracking information once your package left the warehouse. You may also use our tracking portal to track your package Here
+ When Will My Tracking Information Appear?
- You should see an update within 48-72 hours after you received the tracking information. This time will allow the courier services to update the status of the order.
+ Why is My Shipment Status Unchanged?
- Tracking does not update real-time so please do not be alarmed if you will not see any updates yet on the tracking. Most of the time, it updates once the package is tendered to your local courier.
There will also be times that your shipment may be delayed. Delivery time delays can be due to e.g. weather condition, pandemic, customs or backlogs. Rest assured that your order will be delivered to you.
+ Are Items Cleansed and Blessed?
- Yes, the items are blessed and cleansed before we send them to our dear customers if they click the option on the product page. We also partner with global merchants and artisans in order to provide you high quality and authentic items.
+ Where Are the Products Made?
- We source our products from reliable manufacturers all around the globe. Many products are made in Asian countries such as Singapore, China, Hong Kong and Japan - in the centers of spirituality and where the unique materials such as black obsidian and jade stones are to be found. Through factory inspections and production guidelines we ensure the highest quality of product and fair work conditions with all out partner factories.
+ Are the Items Genuine, Not Plastic?
- Yes, our items are genuine and of high quality and made of original materials.
+ Where Are You Located?
- Our company headquarter is located in Miami FL. In addition our team members work from different locations worldwide. We are modern structured and allow remote work - therefore it is not uncommon that we respond to your emails late at night or even on weekends, because we simply love our jobs and enjoy dedicating our time to making our customers happy.
Our warehouses are located all around the nation. Most products are shipped from our manufacturer's warehouses directly to you for the fastest shipping and best availability of products.
+ How Does the Lifetime Warranty Work?
- The lifetime warranty can be added to products during checkout and covers the following: internal component damage, water damage, defectiveness, broken parts. The lifetime warranty does not cover normal signs of usage. The warranty is valid for one product.
+ How Do I Get the Exclusive E-Book?
- For a limited time, every order comes with our FREE ebook worth $15.
Learn exactly what chakras are, how to align them and what each crystal & gemstones healing properties are.